With onset of Digital India campaign, the information architectural sector saw a major leap. Be it, the conglomeration of various statutory bodies online or a mere network between end user and host of any system, everything was chained up into an efficient process. This move also saw a major transformation when it comes to e-catering services in train.

Indian Railway Catering and Tourism Corporation (IRCTC) launched a station based e-catering service that enabled the passengers to order meals of their choice while travelling. With just a phone call, or online booking, passengers were able to place an order for a meal that would be served right at their seats inside the train.

IRCTC’s e-catering service, ‘Food on Track’, was started with 28 non-pantry car trains on a pilot basis. Based on the positive response received from passengers, the service was later extended to 1,516 trains. This pilot project saw a huge surge in people who had an inherent love for food and loved to carry their passion while ordering food in train.

For expanding the outreach of e-catering services IRCTC started partnering with some of the major food vendors such as KFC, Mc Donald and also with fastest growing e-catering start-ups like Railrestro and many more. Indian Railway also partnered with Self Help group, women based startup for food vending.

“Food prices are to be market-driven but we are focused that the food items supplied are hygienically packaged in eco-friendly, bio-degradable take-away packets and usage of plastic for packaging must be minimal if not totally eliminated. In fact, we will conduct regular checks of stations to ensure that meals items are provided to the passengers,” said Debashis Chandra, IRCTC group General Manager, East Zone.

Additionally, with the view of giving more passengers a choice to order food from leading private food chain companies, IRCTC has now extended the service to some major stations as well. This has been done to provide more food options to passengers in trains like Shatabdi and Rajdhani, which already have pantry cars. The service has been extended to 45 stations across the country, including New Delhi, Howrah, Mumbai Central, Chennai Central, Lucknow, Gorakhpur and Ahmedabad.

Now the customer can order food in train bu opting any of the following three ways:

  • Ordering Via Website: Customer need to enter their PNR details/train number and get started to order food in trains. They will have an option to pre-pay or opt for COD fir their orders.
  • Order on Phone: Travelers can either chose to call 139 or 8102-888-111 to place their orders. Each order booking is closed one hour before the destination station from popular e-catering service providers.
  • Order via E-Catering App: Passengers can download e-catering app from Google Play Store and order their food on track.
  • Order via Whatsapp: You can now also place your order through Whatsapp at 8102-888-111.

Get started and order food on track without any hassle and get tasty n hot food right at your seat. To know more on group ordering and special offers, call 8102888111.

Get started and order food on track without any hassle and get tasty n hot food right at your seat. To know more on group ordering snd special offers, call 8102888111.

IRCTC Partnering Fuels Growth of E-Catering Startups

Amit Roy


Amit is a Digital Marketing Strategist at Railrestro. He is a marketing maven with proven track record when it comes to digital marketing. In short he’s the buzz creator over digital platforms for every business verticals he handles and help the client achieve their target ROI. His hobbies include travelling, listening music and reading science fictions.


Post navigation


Show Buttons
Hide Buttons
%d bloggers like this: